Scenario
You are using Exclaimer and you receive bounce-back emails from Sent emails, with similar error messages:
Reason
In most cases, you receive this error message because the '‒' (dash) symbol is in the recipient's email address; this usually happens when the recipient's email address has been copy-pasted into the To field from another source at the time of drafting the email.
Resolution
See our full guide for this solution
Follow these steps to delete the incorrectly formatted email address from Outlook:
Open Outlook and select New Email.
- In To....begin typing the email address of the recipient that is causing the issue. A drop-down with the suggestions will be displayed.
- Click the X on the right-hand side of the drop-down to delete the cached address.
Example:
- Enter the recipient's email address manually: this email address will be correctly stored within Outlook and the email will be successfully sent to the recipient.