
Scenario
When troubleshooting, it can be useful to re-create the Outlook mail profile. This helps rule out issues with corruption and old settings.

Resolution
To re-create the Outlook mail profile:
Click Start, type Control Panel and select it from the search results.
The Control Panel window is displayed.
- At the top-right, from the Category drop-down select Large icons.
- Select Mail.
The Mail Setup window is displayed.
- Select Show Profiles....
The Mail window is displayed. - Select Add....
The New Profile window is displayed.
- In Profile Name, enter a suitable name.
- Select OK.
Follow the Add Account wizard to add your mail account.
- Select Always use this profile to set the new profile as the default profile for Outlook to use.
- Select OK.
- Launch Outlook.
Allow time for the new profile to synchronize with Exchange.
- Once synchronized, you can remove the original profile.

